Your orders will be delivered by courier. We currently work with Econt and Speedy, with plans to add more couriers in the future.
Upon confirming your order, you agree to pay the product price and the indicated delivery costs. Delivery is arranged by providing a precise address, name, postal code, preferred delivery date, and additional instructions.

Delivery fees can change over time. Link to our shipping rates here Delivery

With cash on delivery, payment is made to the courier upon receiving your package, covering both product and delivery costs. For online payments, no amount is due to the courier.

You can choose from three payment methods on Kala.bg:

• Payment on Delivery: Pay the courier upon receipt.
• Bank Transfer: Pay during the order process.
• Pay by Card : Pay during the order process.

All prices are in BGN, inclusive of VAT. Product prices exclude delivery costs, which can be checked on the "Delivery" page or during checkout.

Orders placed by 3:00 PM on business days are delivered the next day.

For smaller towns, delivery may take 1-2 days.

Orders placed on Friday before 3:00 PM arrive Saturday.

You can quickly get a response by using Facebook, Instagram, WhatsApp, Viber, Telegram, email, or by calling us. Our store also features built-in Facebook Messenger for quick contact.

Yes, you can open and inspect the package before payment. If there are issues or damaged goods, you can refuse the package. Just send us instructions while placing the order!

Yes, you can instantly order without going through the store's steps. On the product page, simply tap your favorite app like Facebook, Instagram, WhatsApp, Viber, Telegram, or email—or just call us. We'll process your order immediately!

We adhere to various quality parameters, including:

• Product Stability & Toxicity
• Chemical Analysis
• Formulation
• Patch Test & Hypersensitivity Test
• Use of Certified Ingredients
• Raw Materials from GMP & Eco-Certified Sources

Our cosmetics are registered in the EU's CPNP portal and evaluated by licensed pharmacists. They are manufactured under the Ayurvedic system, 100% vegan, dermatologically and clinically tested, and certified with WHO-GMP and ISO 9001:2015.

Our products are free of: parabens, animal-derived ingredients, toxic substances, synthetic colors, fragrances, emollients, oils, silicones, petrolatum, nitrosamines, GMOs, prohibited ionizing treatments, sulfates, and SLS (sodium lauryl sulfate).

Our products originate from India, as well as Bulgaria. All ingredients are certified, plant-based, and GMO-free.

No, gift cards cannot be exchanged for cash. They can only be redeemed online.

During pregnancy, most cosmetic products, including Kala Nature's range, are generally safe to use. However, it's important to note that natural ingredients and extracts, while highly effective for addressing various skin concerns, may sometimes contain allergens that could trigger sensitivities. To ensure safety, always consult your doctor before using any cosmetic product.

We trictly follow the highest-level regulatory standards (European Regulatory Legislation of Cosmetics) which does not allow product testing on animals.

No. Over-exfoliation can cause dryness, irritation, and damage to your skin barrier. Exfoliate 1-2 times a week, depending on your skin type.

While no studies directly link water intake to better skin, staying hydrated flushes toxins, supports bodily functions, and indirectly promotes healthier skin. Aim for at least 8 glasses daily.

We minimize our carbon footprint by using biodegradable and eco-friendly packaging. Our boxes, for example, are uncoated and fully biodegradable. We limit the use of paper, plastic, and unnecessary materials in tubes, bottles, and jars.